Meet The Team
Natalie Rivers
Chief Executive Officer
Natalie has been shaping the casino training industry for over 20 years. As CEO of Procroupier.com, she has spearheaded the development of one of the most advanced dealer training platforms available online.
Her background includes managing dealer programs in Las Vegas, coordinating certification for table games across Europe, and building international partnerships with casino operators to raise standards in game supervision and customer service.
Natalie is known for combining deep operational knowledge with forward-thinking leadership, ensuring that each student at Procroupier.com is ready to thrive in any high-pressure casino environment.
Derek Coleman
Director of Dealer Training
With 28 years of experience in casino operations, Derek is a master trainer in blackjack, baccarat, and roulette. Before joining Procroupier.com, he held senior floor positions at several top-tier casinos in Monaco and Macau.
Derek now leads the live training division and advanced simulations at Procroupier. His unique coaching style blends technical expertise with real-world insights, helping trainees move confidently from virtual tables to casino floors.
His approach to team building and dealer communication has made him one of the most respected figures in international casino education.
Ben Norton
Compliance & Curriculum Director
Ben brings more than 18 years of expertise in gaming compliance, regulatory oversight, and professional training development. His previous work with regulatory bodies in the UK and Canada helped shape modern dealer certification frameworks.
At Procroupier.com, Ben leads the creation and continuous refinement of training content to ensure full alignment with global casino regulations and industry best practices. His instructional modules cover essential areas such as fair play standards, surveillance procedures, and player protection.
His mission is to equip every student with both technical mastery and a deep understanding of the professional conduct required in today’s top-tier casinos.